BY RYAN BERRY
MANAGING EDITOR
GREENVILLE – Since 1972, Family Health has been an organization
that provides a safety net for those in need of medical care. From the migrant
workers in the 1970s to the general public today, Family Health has
consistently held to its mission statement: “building
healthy lives together.”
Family Health has always aspired to provide quality health care
to all people regardless of their ability to pay. All employees of Family Health work together
to ensure patients are getting the best care possible. Although the organization
continues to grow and add new services, one department within Family Health is
celebrating its 10th anniversary in May – The Family Health Pharmacy. While it
may appear the pharmacy is merely a dispensary of medicine, at Family Health it
is much more.
In 1999, Dr. Tom Brown approached the administration about a
concern for his patients. He stated, “I
can see and treat patients for their health care needs all day long, but if the
patients have no way of filling their prescriptions due to transportation or
financial issues it is pointless for me to see them.” In 2001, a small hallway
near the reception desk in the original Family Health building was remodeled
and the pharmacy was up and running. Janell Claudy, pharmacist, determined if
they could fill 50 prescriptions a day they could sustain the pharmacy
operation. It wasn’t long until they were averaging 100 prescriptions a day. Jean
Young, Executive Director of Family Health, stated this collaborative effort
allowed for better patient care because when patient outcomes improve and
hospitalization is avoided, the cost of healthcare decreases.
The pharmacy continued to grow and soon the WIC office
volunteered to move out of their space into a conference room so the pharmacy
could expand. In 2007, when the new building was built, the pharmacy found its
permanent home. Today, the pharmacy averages 225 to 250 prescriptions a day.
The pharmacy is able to help identify patients who may qualify
for other programs because while filling prescriptions is a necessity, there is
a lot of work done by the pharmacy staff that goes unseen. One way Family
Health is able to help its patients afford high cost medications is through the
Patient Assistance Programs offered by drug manufacturers. The pharmacy staff assists the patients in
completing the complicated paperwork for companies like Pfizer and Astra Zeneca
who donate medications to qualified patients. The patients are asked to pay a
$5 handling fee per medication for this service. Of the nearly 56,000
prescriptions filled last year at Family Health Pharmacy, over 3,600 were
filled through this program. The savings
to patients exceeded $1.8 million.
The Federal 340B drug pricing program enables Family Health
Pharmacy to pass along sliding fee discounts to qualifying patients based on
their income. If patients qualify for a sliding fee discount with Family Health
they can also save on prescriptions. In addition to offering financial
assistance through several different programs, the pharmacy also accepts most
prescription insurance plans, including Express Scripts, Medicaid and Medicare
Part D. A low cost generic list is also
available for 30 and 90 day supplies.
While the pharmacy can help individuals temporarily with the cost
of medicine through programs like FAME or an emergency fund set up by the
Family Health staff, their goal is to ensure patients are getting needed
medications on a regular basis. Prior to the pharmacy services being
implemented, patients relied heavily on samples given by their provider for
their medication needs. Claudy pointed out, “samples only go so far.” Often the
doctor doesn’t have the samples the patient requests.
The pharmacy staff also works hand-in-hand with the providers at
Family Health to lower costs by determining if a generic medication or an
alternative medication would work. This collaboration is a great benefit for
Family Health patients.
Doctors are vigilant in making sure patients are taking the
correct medications. When the doctor
deems necessary, they ask a pharmacist to sit down with a patient (who has
brought in all their medications from home) to determine if the medications are
safe to use together and if they are being taken correctly. Patients sometimes
see more than one provider and have prescriptions filled in different
pharmacies, making it difficult for pharmacists to determine if a patient
medication therapy is safe.
Family Health Pharmacy is available to Family Health patients
only. Family Health has three locations Meeker Road in Greenville, Arcanum and
Versailles.
According to Young and Claudy, the majority of Family Health’s
patients do not require financial assistance, but providing a safety net for
those who do is a big part of the organization’s mission.
The pharmacy is currently participating in the National Patient
Safety Pharmacy Collaborative. They work alongside the providers to target
uncontrolled diabetic patients.
Pharmacist make sure patients have a thorough understanding of their
medications and encourage them to reach their personal health goals.
In addition to offering assistance to patients, Family Health
Pharmacy is actively involved in student development. High school students
interested in the pharmacy field are scheduled to come for a day and job shadow
in the pharmacy. Sinclair Community
College sends students to fulfill a 50 hour internship for their National
Pharmacy Technician Certification.
Colleges of Pharmacy also send students at various levels of their
education for required rotations. The pharmacy was selected to receive a national
Peer to Peer Mentorship Award as a best practice site that made funds available
to assist in their student development program.
The current staff at the Family Health Pharmacy
includes Janell Claudy-Pharmacy Director, Shane Stachler-Technician, Nicole
Crase-Pharmacist, RoxAnne Riegle-Technician, Rachel Barhorst-Pharmacist, Andrew
Fryman-Technician, Shaun Hyre-Technician, Jane Simmons-Technician, Amber
Camacho-Technician, Cathy Rife-Technician, and Sharon Trissel-Technician.
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| Family Health Pharmacy staff includes (front row) Jean Young-Executive Director; Janell Claudy-Pharmacy Director; Shane Stachler-Technician; Nicole Crase-Pharmacist; (back row) RoxAnne Riegle-Technician; Rachel Barhorst-Pharmacist; Andrew Fryman-Technician; Shaun Hyre-Technician; and Jane Simmons-Technician. Not pictured are Amber Camacho-Technician; Cathy Rife-Technician; and Sharon Trissel-Technician. (Berry photo)
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